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The Resource Brilliant customer service, Debra Stevens

Brilliant customer service, Debra Stevens

Label
Brilliant customer service
Title
Brilliant customer service
Statement of responsibility
Debra Stevens
Title variation
Customer service
Creator
Subject
Language
eng
Summary
'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses to illustrate the ideas
Cataloging source
StDuBDS
http://library.link/vocab/creatorName
Stevens, Debra
Dewey number
  • 658.8'12
  • 658.812
  • 658.812
Illustrations
illustrations
Index
index present
Literary form
non fiction
http://library.link/vocab/subjectName
  • Customer services
  • Business and Management
Target audience
specialized
Label
Brilliant customer service, Debra Stevens
Instantiates
Publication
Note
Includes index
Control code
9780273738077
Dimensions
22 cm.
Extent
xix, 187 p.
Isbn
9780273738077
Isbn Type
(pbk.)
Other physical details
ill.
Label
Brilliant customer service, Debra Stevens
Publication
Note
Includes index
Control code
9780273738077
Dimensions
22 cm.
Extent
xix, 187 p.
Isbn
9780273738077
Isbn Type
(pbk.)
Other physical details
ill.

Library Locations

    • Hammersmith LibraryBorrow it
      Shepherds Bush Road Hammersmith, London, W6 7AT, GB
      51.4948594 -0.2239664
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