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The Resource Extreme trust : honesty as a competitive advantage, Don Peppers and Martha Rogers

Extreme trust : honesty as a competitive advantage, Don Peppers and Martha Rogers

Label
Extreme trust : honesty as a competitive advantage
Title
Extreme trust
Title remainder
honesty as a competitive advantage
Statement of responsibility
Don Peppers and Martha Rogers
Creator
Contributor
Subject
Language
eng
Summary
In 'Extreme Trust', Don Peppers and Martha Rogers look to the future, predicting that rising levels of transparency will require companies to protect the interests of their customers and employees proactively, even when it sometimes costs money in the short term. The importance of this 'trustability' will transform every industry. Retail banks won't be able to rely as much on overdraft charges. Consumers will expect retailers to remind them when they have unused balances on gift cards. Credit card companies will coach customers to avoid excessive borrowing. Cell phone providers will help customers find appropriate calling plans for their usage patterns
Cataloging source
StDuBDS
http://library.link/vocab/creatorName
Peppers, Don
Dewey number
174.4
Illustrations
illustrations
Index
index present
Literary form
non fiction
http://library.link/vocab/relatedWorkOrContributorDate
1952-
http://library.link/vocab/relatedWorkOrContributorName
Rogers, Martha
http://library.link/vocab/subjectName
  • Business ethics
  • Customer relations
  • Trust
  • Honesty
  • Society
Label
Extreme trust : honesty as a competitive advantage, Don Peppers and Martha Rogers
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Control code
3200849
Dimensions
24 cm.
Extent
viii, 326 p.
Isbn
9781591844679
Isbn Type
(hbk.)
Other physical details
ill.
System control number
  • (StDuBDSZ)BDZ0016366772
  • (LBRUT)OLD1591844673
Label
Extreme trust : honesty as a competitive advantage, Don Peppers and Martha Rogers
Publication
Bibliography note
Includes bibliographical references and index
Control code
3200849
Dimensions
24 cm.
Extent
viii, 326 p.
Isbn
9781591844679
Isbn Type
(hbk.)
Other physical details
ill.
System control number
  • (StDuBDSZ)BDZ0016366772
  • (LBRUT)OLD1591844673

Library Locations

    • Hammersmith LibraryBorrow it
      Shepherds Bush Road Hammersmith, London, W6 7AT, GB
      51.4948594 -0.2239664
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